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Trends with Benefits: How To Train Your Onsite Staff to Lead

Published: Tuesday, April 4, 2017 By: Sasha Sook, CMP, Summits of Chicago

As Sales Professionals we bring in the business based on the onsite team’s performance and interaction with our clients. Attendees are what keeps meetings coming back and builds loyalty to a venue.  It is essential to have the leadership skills to train your onsite staff and give them the confidence to make decisions that will elevate the client experience. My goal is that all of my clients can come to me and compliment how great the service was and how spectacular the staff is.   

Superior service and the quality of the meeting experience work hand in hand.  At Summits of Chicago, we have implemented a few things to ensure our onsite teams know who the key decision makers are so they can build that relationship and make sure everything runs smoothly. These helpful tools might be useful for your onsite team.

  • Radios
    • Any request can be quickly and easily expedited in a matter of minutes.
  • Phone, printer & high speed internet connection
    • This assures that can work can get done but also be able to reach your on-site team at the push of a button.
  • Role Playing
    • Summits of Chicago has spent a lot of time training our staff to be sure they can address most situations without having to find someone else to assist.  We created role playing information, as it has helped staff learn various approaches and ways to dealing with any situation. I.e. "what is gluten free"?  on the menu or I need to print something.
  • Introductions to decision makers
    • During site tours and premeeting, introduce the on-site team to the staff and culinary team,  Creating a team environment is important.  It takes time to create a meeting.
  • Specs Meetings
    • We have a "specs" meeting each week to go over the logistics and special requests for our upcoming groups.  We review what each company does, what we can do special for them and who all the decision makers are.  This allows the team to surprise and delight. Examples include; creating recipes with the client's product or using their technology in our meeting rooms.

 Being a mentor to the employees at your location and teaching them to lead will be essential in maintaining your own client relationships.

 

 


 

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