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MPI-CAC Conversations + Connections

Tuesday, September 19, 2017

Trends with Benefits: Generation Gap

Posted by: Sasha Sook, CMP, Summits of Chicago on Tuesday, September 19, 2017 at 12:00:00 am Comments (0)

There are 4 people in a company and one is at 50 hours per week and mentoring other people, one is working from home, one is working on two computer screens with headphones on and is alone and one is currently working on 4 projects at once. Which one is a baby boomer, Generation X, Millennial or Gen Z? Now, before you get all worked up and think, “this isn’t me”, these are just stereotypes widely believed.

The beauty in the generations is that we all provide value. The multitasking Gen Z, the innovative, tech savvy, motivated leaders that are Millennials, the adaptable, problem solvers that are Gen X and the hard working, team players that are baby boomers are all needed on a successful team.

A generation is a group of people born around the same time and raised around the same current events. There are five generations that make up our society. Working in hospitality, you have to know who your client, attendee or colleague is and what type of communication they prefer as well as their expectations. The Silent Generation are born between 1927-1945 and since many are transitioning out of the workplace I am going to focus on the other four generations.

Baby Boomers: 1946-1964

Viewed as thoughtful leaders or experts in their field. They are slower to embrace and adapt to social media sites and view technology as requiring a learning process. They tend to feel younger people do not have as strong a work ethic as they do, and that makes doing their own work harder.

Colleagues: Working with someone in this generation, you would want to give him or her their space personally. If you are working with someone in this generation, they may expect you to prove yourself and work as hard as they are.

Client: You should schedule meetings with them face to face or on the phone rather than contacting them via email. They value and respect hierarchy so when working with them you should respect that as well.

Generation X: 1965-1980

Viewed as independent and grew up that way because of two working parents as well as divorce becoming more widely accepted. Many in this generation display a dislike for authority and structured work hours, dislike being micro-managed, and embrace a hands-off management philosophy. Gen X is very good at maintaining a balance between social life and work. Not afraid to grasp the different social media outlets and are flexible to work with face-to-face communication as well electronic communications.

Colleagues: You would want to set them up with a flexible work environment and not micro manage them.  Their freedom to make their own decisions is how they will thrive. 

Clients: They are short on loyalty and wary on commitment so you have to provide a major value for them to consistently use your products or services. They are unimpressed with authority so your status will not necessarily influence them.

Millennials or Gen Y: 1981-2000

Millennials have become the largest generation in the US workforce in the last two years and the largest growing consumers bringing the greatest lifetime value. Millennials show different attitudes towards employment and sales and marketing which challenge Gen X in the work place. The growth of technology has been a very easy adjustment for Millennials. They are well educated but are also very sheltered. They demand an equal work-life balance, flexible hours, work-from-home options and mobile technology to support their lifestyles.

Colleague: They have huge expectations of themselves and value academic achievement so make sure there is always a plan in place for their advancement or they will find it elsewhere. They prefer a relaxed environment and accolades so continue to give them feedback on how they are doing.

Client: Millennials schedule everything so make sure to make it onto their calendar before just stopping over. They expect immediate results and answers as they have always had access to information.  Make sure you are prompt when you reply to a Millennial.  They tend to rely on blogs, instant messages, tweets and text messages rather than phone or face to face so, that is how you should reach out to them.

Gen Z, iGen or Centennials: 1996- later

Gen Z lives in world that is constantly updating and may not have a strong attention span but will be better multitaskers. They have higher expectations as they were born into a world with overwhelming technology. They expect businesses, brands and retailers to be loyal to them. If they do not feel appreciated, they are going to move on.

Colleague: As a manager of a Gen Z you will want to keep them busy with tasks as they will move back and forth from project to project.  If they get bored, they may want to move on.

Client: Respond to a Gen Z client as soon as possible. If you don’t, they may think that something is wrong. Continually tell them they are valuable to your business, send thank you cards and let them know Happy Birthday!

The events, technology and moments that the different generations have experienced have shaped how they view the world, the workforce and even their overall life goals. In order to understand and interact you have to have an understanding of what these differences are.  They are not bad.  Take some time to mentor or be a mentee; you will gain a lot more than the facts on the subject matter.  Knowledge is the only thing that grows when you pass it on so it is the best gift you can give to yourself or another person.


MPI-CAC: Pecha Kucha Summer Education and Networking Event Recap

Posted by: Amanda Masters, White Lodging on Tuesday, September 19, 2017 at 12:00:00 am Comments (0)

It was a busy hour at MPI-CAC’s Summer Education event which took place at the beautiful Kimpton Grey Hotel in early August.  Formatted as a Pecha Kucha session, 7 industry presenters were given the opportunity to share their knowledge by talking through 20 images, each for 20 seconds.  Why the strict format? We are an industry that likes to talk! This way we could reign in on the topics, and cover a lot of ground.

  1. Meet Greg, 100 Sunsets. Greg has traveled around taking pictures of a 100 sunsets.  Why? Trying to get others to see the importance of mindfulness and single-tasking.  His suggestions for living in the moment; schedule a walk, listen to your breath, or take a picture of the sunset.

  2. Meet Phil, honing in on the importance of technology at meetings. Have you ever been on your phone and your computer and your iPad and your Apple Watch all at the same time? So have your meeting attendees.  Phil understands the anxiety disconnection causes attendees and urges meeting planners, or event strategists, as he likes to call them; to offer charging stations, charging furniture, and charging lounges at meetings and events.  

  3. Meet Sasha, guru of retention and productivity hacks. Sasha spent 4 months working remote in Asia, would you let your employee do that?  It may be the way of the future if you are looking to retain your millennial employees.  Flex hours, wellness programs, and volunteer opportunities are what millennials want.  Sasha’s quote, “Motivation doesn’t last, but neither does bathing, that’s why we recommend it daily.”

  4. Meet Rebecca expert of professional and personal life hacks. As a new mom, Rebecca is trying to find a way to do it all. Some of her favorite tools include: bulletjournal.com, smartsheets.com, sorting your dishwasher as you load it, instacar.com, and wearing the same outfit every day.  No, that doesn’t mean wearing the same clothing articles every day, but having a basic uniform as a go to.  Hey, if Barack Obama and Drew Barrymore do it, there must be something to it!

  5. Meet Heather, content marketing professional. Heather can’t stress enough the importance of knowing your audience and determining your voice when creating a marketing plan.  She believes if content is king, then consistency is queen, but words have power.  The smallest words like “you, free, because, new, and instantly” draw a lot of attention, but at the end of the day, remember to KISS: keep it simple silly!

  6. Meet Bill, safe keeper of meeting attendees. One of the most important factors when planning your meeting; keeping your attendees safe.  Bill’s advice: ask questions!  Talk to the police departments, fire departments, homeland security, and insurance agencies; think about evacuation plans in case of an emergency and as always, if you see something, say something.

  7. Meet Meghan, international meeting planner extraordinaire. Culture, visas, passports, currency exchange, local language, local terms, oh my!  So many things to think about when planning abroad, but according to Meghan, have trust in and utilize CVB, DMC, and National Sales Teams.  Her biggest tip, have a translation booth available during registration and utilize the local cuisine to emerge meeting attendees with the local culture.

Special thanks to our sponsors who help made this event possible, the Kimpton Grey Hotel, DejaViews, and Kalahari Resorts.  Looking forward to seeing everyone at the next MPI-CAC Event!

The Tipping Point from Hero to Villain: When Supportive becomes Stubborn - Hero Habit #6: Pay It Forward

Posted by: Michael ‘Hahndo’ Hahn, Keynote Speaker & Author on Tuesday, September 19, 2017 at 12:00:00 am Comments (0)

Do you want to discover the driving force behind the key personality style that’s required in every customer centric organization? Or maybe you’re a lifetime learner who is looking for information to help you work better with others…Or maybe you want to understand others better, so you can achieve your goals more quickly…

Either way, here’s the scoop on that person who is always willing to listen and help out when things get crazy. The person who wants to know how you are feeling and is willing to do anything to be supportive. The person who believes in cooperation and wants to create a peaceful and harmonious environment…

These people don’t need to be in the spotlight or want the extra attention. They prefer to encourage and support others to help achieve their goals. And of course there is a tipping point from being relaxed and supportive to being meek and fearful. Sometimes these folks are so focused on avoiding conflict that they’ll miss opportunities to set necessary boundaries for them to perform at their best. They are soft spoken leaders who collaborate to achieve the goal with others.

Let’s learn more about this hero… This hero is supportive and relaxed. They love team situations, are responsive and need specific instructions. They are innovative problem solvers who prefer to initiate work and see project through till completion. Their leadership is more ‘behind the scenes’ and they tend to ‘think before talking’ through their ideas. They prefer cooperation, but when they succumb to stress, pressure, or just overuse their strengths, they shift from being the hero, ‘Zen Ninja’, and transform into being the villain ‘Craven’ who is stubborn, plodding and submissive. This villain withdrawals to avoid confrontation to seek revenge. But ultimately this style wants to be LIKED by others!!!

While Craven and Zen Ninja share the same objective, they go about it achieving it differently. To understand them, you need to know their Hero Habit: “PAY IT FORWARD”, but while Zen Ninja “PAYS IT FORWARD” for others, Craven “PAYS IT FORWARD” for herself. Craven becomes quiet and retreats to plan revenge instead of focusing on the core of the conflict.

They dislike emotional outbursts, overbearing styles and unexpected demands…

Want to know what makes them tick? Here’s a quick summary:

Zen Ninja is Relaxed and Supportive

Hero Traits:                 Considerate, Cooperative, Patient, Relaxed

Decision-Making:       Unhurried and/or Supportive

Communication:         Casual, Subtle or Soft-Spoken

Leadership:                 Methodical Planner and a Behind the Scenes Player

Approach to Change: Deliberate and/or Cautious

Best Environment:      Harmonious, Cooperative and Peaceful


Pet Peeves:        Emotional Outbursts and/or Overbearing Styles

Worst Environment: Unexpected Demands and Lack of Support

As you near the end of our time together, (this is part seven of our eight part series) the secret is to be able to identify which hero and villain you might be encountering in any given moment.

They journey from student to master begins with SELF awareness, then moves to understanding others, then to modifying your behaviors words and actions to match the other person. If done effectively, you will begin to appreciate their differences and leverage their diversity. Self-awareness allows you to know your own personal hero/villain tipping point and eliminate the triggers and cues that bring out the villain in others…

Keep practicing these skills until our next episode where I’ll reveal the innermost wants, fears and desires of our final hero. Until then… continue to Be the Hero!!!

Ready to BE THE HERO? For more information on Hero Habits, please visit www.MichaelHahnSpeaker.com or see you next edition where I’ll highlight the final Hero Habit #7:  Consult the Owl.


Tuesday, September 5, 2017

Ask the Expert - The Value of Convention Bureaus

Posted by: By: Ted Miller, HMCC, CHME, CHSP, CGTP, CGMP, Enterprise Holdings on Tuesday, September 5, 2017 at 12:00:00 am Comments (0)

Question: I am a corporate planner and book meetings of 50 to 250 people. What value does a convention bureau give me?

Answer: Booking meetings of your size can be very time consuming if you do not know which properties will best fit your needs. A convention bureau represents all of the hotels in the city and can send your meeting requirements only to the hotels that can meet your needs. The bureau does not have a hotel brand preference and will also sourcing hotels that are independent and do not have a flag.

Question: As a corporate planner I tend to use the national sales office for my hotels. If I also include the convention bureau am I creating friction between these two sources?

Answer: Not at all. Depending on the city you will find not every national office team has visited every city or hotel. They can get your requirements out quickly but may not have the individual hotel knowledge in that city. This is where including the convention bureau can help you refine your search. They have first hand knowledge of each hotel and of the various areas of the city. Ultimately you want as many people helping you as possible.

Question: Does using a convention bureau have a user fee associated with their services?

Answer: Definitely not. The convention bureau normally receives their funding from tax revenue associated with the bed tax. So the guest room rate will not be increased to pay for their services. Also you will find that the convention bureau can help you with many services including giving you options for airport service, access to venues for your events and many times local speakers who can talk to your business environment. They may also have some financial incentives for you based on when you hold your conference.

Question: If I only want to include certain hotels or areas within the city can the convention bureau be that selective?

Answer: The convention bureau is Not Required to send every meeting request to every hotel. The area hotels would actually prefer you to be very specific in your search. They do not want to receive business opportunities that they need to spend a lot of time putting together an offer when they are not going to be considered anyway.

Question: I received several good offers from national hotel companies. How do I arrange a site inspection as each national sales manager only wants me to see their hotel?

Answer: This is where the convention bureau is the best source to have working for you. They can arrange the site inspection schedule to show you the hotels or venues that interest you the most and allow you to see your top choices or help you narrow the areas in the city. Once you agree on the schedule they can advise the national sales staff of your itinerary to help secure overnight accommodations if required.

5 Tools to Transform Social Media from a Sinkhole to a Generator

Posted by: By: Barbara Rozgonyi, CoryWest Media LLC on Tuesday, September 5, 2017 at 12:00:00 am Comments (0)

5 Tools to Transform Social Media from a Sinkhole to a Generator

True or False: Social media is a bottomless sinkhole where time disappears and nothing productive ever happens.

Depending on the day, the answer could be true or false. Here are five ways to manage your social media time to make it more enjoyable, productive and profitable for you and your followers.

  1. Be Choosey

    Know who you want to talk to – and why.

    After friends and family, prioritize who it’s important to reach. Are you looking for clients, referrals or associations? Why do you want to connect with them? The answer should be what’s in it for them, not for you. Use LinkedIn’s advanced search tool to track down everyone you want to connect with.

    Tool: LinkedIn

  2. Be Selective

    Choose one, at the most two or three, platforms to be great at.

    Hint: LinkedIn is a good first choice. Ask your best clients, connections, or even colleagues what platforms they hang out on. Then, listen and join in on the conversation. Keep in mind that images get shared more often than text. If you’re looking for an image-based social network, try Instagram. It’s an easy way to share images with Facebook and Twitter.

    Tool: Instagram.com

  3. Be on time

    How do you know when to post social media updates so that they’ll reach the most people? How do you know what your people want to read? To get the answers, sign up for a free Buffer account. Buffer will automatically send your updates out at peak times. And, you’ll get analytics that measure interest.

    Tool: BufferApp.com

  4. Be Consistent

    Do you workout? How? Do you take a regularly scheduled class, go to a gym, dance to DVDs in your living room, or walk your dog a few times a day? However you exercise, you know that moving every day is important. So is checking in on social media. Set aside a time every day to exercise your social media routine. Using a dashboard like Hootsuite, you can manage multiple accounts all at once. You can even enter and schedule updates for future delivery.

    Tool: Hootsuite.com

  5. Be Powerful

    This is relative. While you may think what you know is ordinary and common, to someone else you are the exact genius they’ve been looking for. Why? You have the answers to their questions. Think of social media as a power tool that enables you to share knowledge, calibrate positioning, increase profitability, measure results, and save time.

    To get you started building your social media toolbox, here’s a list of low cost or no cost social media measurement tools.


Barbara Rozgonyi presents experiential marketing and leadership programs for meeting and event professionals that focus on creativity, strategy, and results. For more information, visit BarbaraRozgonyi.com.


Trends with Benefits: Security in Hospitality

Posted by: Sasha Sook, CMP, Summit Executive Centre on Tuesday, September 5, 2017 at 12:00:00 am Comments (0)

Safety and security has become important now more than ever with the recent terrorist attacks. According to MPI meetings outlook, 28 percent of meeting professionals said they are making changes in how they run meetings in response to the recent terrorist incidents. The times are changing rapidly and as a planner or venue you are responsible for the safety of your attendees.  Here are a few tips to plan for your future programs.


  • Ask the venue about their staff and qualifications. At the Summit we are all CPR trained, have fire safety and active shooter training.
  • Ask venue what their safety plans in place are. You should also have your own safety plan that you share with attendees and encourage them to report suspicious behavior.
  • Have venue provide a safety announcement before your meeting. They will be happy to do this as that allows them to get in front of your attendees. The attendees will feel more confident and know what to do if something happens.
  • You may want to consider additional screening measures such as metal-detector screening, random pat-downs, baggage searches, patrolling police and bomb-sniffing dogs depending on the size of your program.


  • The cost of meetings will rise because of the need for greater security and even cancelled meetings so this needs to be added into the budgets for future meetings.
  • You may want to hire a security agency for your program so you will want to make sure this is also in the budget.
  • If you are booking a meeting in a high-risk destination, you may see a decline in attendance. This can’t always be planned for but know what you need to do if something does happen where you are.


  • Make sure you never have multiple employees, especially senior level on the same flight.
  • The amount of time it takes to get through security and customs and immigration changes daily so make sure you schedule your staff and speakers with a conservative time.


  • Visit Travel.state.gov to see if the destination you are planning to book is a high-risk place.
  • Enroll your trip in the State Department's Smart Traveler Enrollment Program (Step) and encourage attendees to do so as well.


  • As more and more countries are making VISA’S a requirement, make sure you are always researching this and planning for it in advance.

You can never be too prepared so when you are planning an event try to think of all of the scenarios and get the training you need to make sure you will know what to do in the event of an emergency.

Tuesday, August 22, 2017

MPI-CAC Paints the Picture at MPI-CAC Annuals Awards Recognition Gala

Posted by: Tara Gray, CMP, CIS, Maritz Travel Company on Tuesday, August 22, 2017 at 12:00:00 am Comments (0)

Amazing! That is the single word you could explain the MPI-CAC Annuals Awards Recognition Gala, from the transportation, to the venue, all the nominees, winners and the hospitality.

365 days a year, the members of MPI-CAC are the artists of events nationally and internationally and in our home town Chicago. One day of the year, MPI-CAC celebrates those Masters of Arts. The MPI-CAC Annuals Awards Recognition Gala was held on July 12, 2017 at the Bridgeport Art Center and helped Paint the Picture of the chapter throughout the year and beyond. It was a night not only to celebrate award winners and nominations, but the work the chapter has put into the last year.

Taking a new look and feel to the event, awards were presented in the round, IPads were used as program guides and pictures of the attendees were taken post presentation.  .

The change in the script, which allowed for a program that was reduced for 30 minutes, but more networking ability. The formality and informality of it all created one unique experience for the new age of award events. Even Thank You Notes, as seen on Jimmy Fallon, were provided by President Tina Reedy and who doesn’t love great improve MC talent from Judith Holler Durkin.

Thank you to all the committee members for Award Selection and Gala planning:

Vice President – Melissa Swakow, NHS Global Events
Director – Jessica Perrozzi, NHS Global Events

Award Selection:
Co-Chair – Fergal O’Sullivan, CMP, Marriott International
Co-Chair – Laurel Rhoads, CMP, Baker McKenzie Global Services LLC
Sara Broderick, Wynn Las Vegas
Katie Callahan-Giobbi, Minding Your Business, Inc.
Mollie Grulke Mercado, CMP, CMM, Intermedia Meetings & Events
Kris Jebson, MGM Resorts International
Bill Kubiak, CSEP, Freeman Audio Visual
Joyce Paschall, CMP, CAE, American College of Occupational & Environmental Medicine
Barbara Quigley, CTA, Sonoma County Tourism
Don Smith, CMP, CVS
Sonal Sullivan, CMP, Personalized Meetings, LLC

Awards Gala:
Co-Chair – Amanda Reece, NHS Global Events
Co-Chair – Christie Springer, Sodexo at Museum of Science and Industry
Heather Brown, CMP, DMCP, Allied PRA
Sandy Clous, Bridgeport Art Center
Rickey Copley-Spivey, Lettuce Entertain You Restaurants
Allie Drazin, Hub51
Kara Ferguson, Association of Legal Administrators
Joanne Orlando, CMP
Polly Pancoe, CMP, Hotel Reservation Mgt., Inc
Hilary Saurer, River Roast
Whitney Taylor, Drape Kings
Cary Williams, Brella Productions

A special thanks to the sponsors on making evening magical: 

Caesars Entertainment
Wynn | Encore
MGM Resorts International
Visit Dallas
Las Vegas CVA
NHS Global Events
Sonoma County Tourism
InnerWorkings, Inc.
Bridgeport Art Center
Venue Logic
Travis AV
Calihan Catering
Platinum Events
HMR Designs
Arena Americas
Windy City Linens
Holla! Productions
Signature Transportation Group
Cadmium CD
Edward Fox Photography
Conrad Hotel
Brella Productions
Moosebox Productions
Tag Prints

With this great event, it is just a reminder to get involved with MPI-CAC, it helps Paint the Picture of our great industry.




Take care of yourself

Posted by: Jeff Durocher, US Poker & Casino Parties on Tuesday, August 22, 2017 at 12:00:00 am Comments (0)

Many of us who manage events know what a 20 hour day looks like, occasionally back to back.  We are wired to deliver, no matter what the circumstance.  If the client has a last minute add on or needs a venue, weather or tenting decide not to cooperate, it is our job to fix it.  The show must go on.   And we are happy to do it with a smile on our faces so the client doesn’t have any concern.

In this type of environment, it is easy to forget about yourself.  We eat poorly.  We don’t sleep well or live by my personal saying of “Night time is just a series of one hour naps.  There is no sleeping through.  We work long days in hot weather, cold weather, rain, snow, sleet. We are in the service industry so we just get it done. 

Over time, this can take a toll and in some cases our body just shuts down. Stress is a real factor when you worry that the job will not get done or not done right.

Below are a few tips to help you maintain your need to serve:

  • Take time for yourself.  Missing one event is not going to make the world stop.  Find some time each quarter to shut down, take a day and relax.
  • Eat better. Pack yourself a lunch (or 2) each day with healthy foods.  Set a time each day to sit down for 15-20 mins and just eat.  Don’t eat on the run, in the truck, late at night… A conscience effort to eat at a regular time keeps you from eating whatever is there whenever you can.
  • Set some limits.  Plan your week so that you do not work multiple 20 hours days.  Try to stagger those long days and follow each one with a light day.
  • Delegate and trust.  You have built a good team.  Let them pull some weight. Trust that they will get the job done.  Don’t try to do it all yourself.
  • Don’t sleep with your phone.  Make a commitment to yourself not to check emails after 9pm (or 7pm).  It may take a while to ‘train others’ that you will get back to them in the morning but you may be surprised that they actually enjoy the break as well.
  • Reflect:  take a moment or two to go outside.  Look around.  Take in the scene around you. Meditate if you want. ‘Smell the roses’.  We are often in some great cities, venues…etc and it’s easy to ‘miss the bliss’ that surrounds you.

It is true what they say.  If you don’t take care of you, nobody will.  Take some time to take care of you.


Ask the Expert – Organization and Motivation

Posted by: By, Ted Miller, HMCC, CHME, CHSP, CGTP, CGMP, Enterprise Holdings on Tuesday, August 22, 2017 at 12:00:00 am Comments (0)

Question: I am considering a chapter leadership position for the coming year, if I am the committee chairman I expected to do most of the work?

Answer: The key to being a Committee Chair or other leadership positions is your ability to organize the tasks and function of your committee. Then select the committee members that want certain tasks and assign them to those members. When you are in a leadership position it is important to remember that you are the leader and you need to motivate those around you to perform the tasks and not do the work yourself.

Question: Last year we had a number of people who committed to being on our committee but never were really engaged. How would you suggest I handle this situation?

Answer: It is not unusual to have people initially make a commitment to a committee and not engage with the rest of the members. This happens for one of two reasons, either the individual truly did not understand their responsibility as a committee member or the committee chair did not engage and motivate them. The latter is generally the case as many committee chairs do not take the time to learn what each member wants to achieve being a committee member.

Question: If you are a committee chair or in a leadership position how would you suggest I initially manage the group?

Answer: To manage a committee you need to understand why each member joined and what talent they bring. As an example if you need to use social media as part of your committee select someone who is either very experienced and can teach the group how to best use it or choose a member who wants to learn about it. If you pick the latter expect that there may be some times lapses as they start to use it. You may want to assign a mentor to them so they have a resource to help them when they have issues. As the committee chair your main responsibility is to engage each member in activities that suit each member and will give the group synergy.

Question: How do you handle a committee member who either does not attend our meetings or is generally unresponsive when we send them communication?

Answer: Not everyone is cut out to be a team member. If they have not responded on the last two communications you have sent then send them an email thanking them for their interest and excusing them from their duties. This is the polite way of terminating someone.

Tuesday, August 8, 2017

The Slippery Slope from Hero to Villain: When Enthusiastic becomes Chaotic - Hero Habit #5: BE HERE

Posted by: Michael ‘Hahndo’ Hahn, Keynote Speaker & Author on Tuesday, August 8, 2017 at 12:00:00 am Comments (0)

You know that person in the office who brightens up the room when they walk in? They have a way of getting others to smile and laugh even when there is tension in the air? They lighten up the mood just by their presence. They know when to crack a joke and when to poke fun of themselves long enough to make the tough times more tolerable?

If you don’t know anyone like that, then you might be that person. These people love to be in the spotlight, they enjoy the attention and don’t mind if people laugh along the way. Don’t get me wrong, they have their moments and can sometimes share too much information, you know who I’m talking about. They are social creatures who love to be with others because that’s where they get their energy.

These heroes are outgoing and generalizing. They love to have fun! They’re proactive and have a big picture perspective. They are personal communicators who typically start conversations with small talk before getting down to business. They are the cheerleaders for the team and prefer to talk through their ideas.

They are enthusiastic and optimistic, but when they succumb to stress, pressure, or just overextend their strengths, they shift from being the hero, ‘Recognition Woman’ & ‘Recognition Man’, and transform into the evil villain ‘Energy Vampira’ or ‘Energy Vampire’. They become a sarcastic generalizer who craves recognition and blatantly disregards details. The secret is that this villain ultimately wants to be ADMIRED by others and fears a lack of prestige.

It’s funny how the hero and the villain both share the same objective, but they each go about achieving it quite differently. To understand them, you need to appreciate their personal mantra, their Hero Habit: “BE HERE”. Because while hero is “HERE” for others, the villain is “HERE” for themself. The villain is outspoken, sarcastic and makes biting remarks to vent and avoid facing the core issue.

They both love to be admired by others and dislike feeling left out. They are frustrated with too many details or when they begin to feel restricted.

Ready for a deep dive into what makes them tick? Here’s the quick summary:

Recognition Woman/Man is Outgoing and Generalizing

Hero Traits:  Sociable, Dynamic, Enthusiastic and Persuasive
Decision-Making:  Convincing, Enthusiastic and Broad Perspective
Communication: Personal, Persuasive and Informal
Leadership: Inspirational, Team Player and Delegator
Approach to Change: Optimistic, Trusting and Open Minded
Best Environment: Opportunistic, Independent and Friendly


Pet Peeves: Perfectionists and Being Left Out
Worst Environment: Isolation, Rejection and Bureaucracy

Here are my parting thoughts:

Our parents and teachers taught us The Golden Rule when we were growing up.

“Do unto others as you would have them do unto you…”

It makes sense, when they were trying to help us stop from being self-centered brats, but by treating others like ourselves, we could be triggering their inner villain. What’s better that Gold? Platinum, that’s right…

That’s why The Platinum Rule has been created to help us take our awareness to the next level and begin to cater our words, actions, and behaviors to most resonate with our partner, peers and clients.

“Do unto others as they would have done unto them!”

Keep practicing these skills until our next episode where I’ll reveal the innermost wants, fears and desires of the next hero. Until then… Keep Being the Hero!!!

Ready to BE THE HERO? For more information on Hero Habits, please visit www.MichaelHahnSpeaker.com or see you next edition where I’ll highlight another Hero Habit #5:  BE HERE.


Ask the Expert – Get Involved and Get Known

Posted by: Ted Miller, HMCC, CHME, CHSP, CGTP, CGMP, Enterprise Holdings on Tuesday, August 8, 2017 at 12:00:00 am Comments (0)

A deep thinker once said “People Buy from People they Know and Trust” which has been the basis of all relationship buying decisions. The most important point though is that you must be known in order to be effective in any business relationship. People need to understand who you are and how important you are to their success.

Where our chapter of Meeting Professionals International has stood out is as the premier organization to build and create business relationships with people who are actively seeking new business partnerships. But to be effective you must be known to your potential audience by being very visible and approachable. This leads to the title of “Get Involved and Get Known” which should be your primary focus within our chapter.

Get Involved: There are two levels of involvement you should carefully consider being personal and business enhancement. The first being personal is get involved in a particular aspect of the organization which generally involves becoming part of a committee which offers an area of personal interest to you.  This allows you to identify people you want to know and gives you the opportunity to make a personal connection. You can expand your involvement and further penetrate the organization by adding your business commitment. This can be done through either a direct cash sponsorship so you further focus your efforts or through “In Kind” sponsorship which is also a very valuable tool for business development. The more you can keep your organization in front of the membership the more business opportunities will become available to you.

Get Known: Is about being consistently active within the organization. This where you use your personal and business commitments to grow your personal brand within the organization to generate a return on your time and sponsorship. For people who have been a consistent sponsor they get the opportunity to speak directly to the membership on a regular basis which gives them a distinct advantage when it comes to growing their business opportunities. Remember people buy from people they know and trust.  

Where you can further leverage your involvement and sponsorship is using membership endorsements of your business from members who have become your business partners. This is probably the best way of growing your business within the chapter. It also allows you to be known in other organizations where an existing member also has relationships.

Here is one final point you may not immediately recognize but it will become evident to you later. Based on your level of consistent involvement you may find people who know who you are but are people you may not have personally met yet. This is all part of building your personal and business brands within the organization. This also is how future business relationships can develop from people who are familiar with you from your involvement and can actively seek you out or be very willing to talk to you about creating a new business partnership. Get Involved, Get Known and Grow Your Business!

How to Boost Attendee Engagement at Your Next Event

Posted by: Beth DeFrates, Attendee Engagement on Tuesday, August 8, 2017 at 12:00:00 am Comments (0)

An event organizer can work extremely hard to organize the perfect event, but they will not be able to maximize the results and increase event growth if their attendees are not fully engaged. Here is a quick list of some ways to boost attendee engagement at your next event:  

Face-to-Face Time
No matter how advance the technology, face-to-face is never going away in the event industry. One of the biggest opportunities an event can provide are real networking experiences. You can help support individual engagement at your event by providing attendees with the tools to create their own personalized agenda and ways to connect with their peers.

It is important that attendees don’t feel like another number on the list at your event. Attendees are investing valuable time attending an event so they need to feel special and recognized in the massive crowds. When planning an event make sure to remember to not only cater to the massive groups, but think about how you can make it more personalized to individuals such as considering their interests, demographics, and specialties. Think about customizing your communication utilizing the data you already have on hand. Ask in advance the attendee’s favorite treat they like to have handy while traveling and then have it ready in their rooms upon hotel check-in. There are many creative ways to make your guests feel more at home at your event offering a more customized experience. Overall if the attendee feels like they have a more personalized experience, they will never forget the impact of the event.

Mobile Apps
Mobile apps are a great way to engage your attendees with many absorbing features and communication tools. Almost all events offer some type of mobile app today, but the ones that continue to stand out are the apps that offer full engagement features such as gamification, activity and photo feeds, social media contribution, networking and many other enriching capabilities to connect with other attendees at an event.

The great thing about surveys and polls is that the majority of mobile apps already offer this feature and you will not have to outsource to another provider. Encourage your speakers to poll the audience- not all questions need to be about the content itself but they can utilize it as the feature as an ice breaker or attention-grabber. Not only are surveys and polls a great way to engage your attendees, they capture valuable data to help plan future events.





Visit This Valued MPI-CAC Partner

Visit This Valued MPI-CAC Partner

Visit This Valued MPI-CAC Partner


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